Payment and Purchasing
To make a purchase, simply select the items you would like to order and add them to your basket. You can then proceed through the checkout process and make a secure online payment using your credit card (Visa, Mastercard & American Express) or PayPal account. Once you have successfully placed your order, you will receive an automatic email confirmation.
You don’t need an account to place an order but having an account enables you to save your personal information and review previous orders. Please note that we do not retain any payment information within your account. You can create an account by clicking here or by opting in when placing an order.
By law, we are required to collect VAT where this is applicable. The rate of tax will be determined by the exact delivery address and displayed when placing your order.
We currently accept the following payment methods (you will have the option to select your payment method when placing an order):
- Cash on Delivery
- Credit card (Visa, Mastercard, American Express)
Here at Hooks of Bridgwater we want to ensure that you are completely satisfied with your shopping experience, but just in case there is a problem, we will gladly offer you a refund on any unused items returned in perfect condition (see returns details below).
Goods will usually be dispatched within 24 hours of receiving your order.
Once your order has shipped, you will receive an email notification with the tracking information. Please note that the tracking information can take up to 24 hours to update after your order has been dispatched.
As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Unfortunately, we are unable to advise on the exact amount of such charges since they are specific to each location.
UK orders will be charged at £3.95 standard delivery and £6.95 for 1 day service. Orders over £50 will be free delivery.
For International orders please contact the store direct on 01278 423329 to discuss your requirements.
We always aim to hold in stock 100% of our site content. If for any reason any goods are out of stock we will advise you of the expected delivery date by email with a refund option if the delay is too long for you.
Deliveries can be made to an address other than the registered card address, but both addresses will need to be provided as part of the checkout process.
We hope that you will be pleased with your purchase. Should you wish to return any goods supplied by us, we will be happy to refund or exchange a product provided that it is returned to us in a fully re-saleable condition. This means that items must have all tags still attached, and shoes must not have been worn outside.
Returns should be made within 14 days from the date of delivery and in original and undamaged packaging for a full refund. Please note that unwanted purchases will need to be returned to us at your own cost. During the Christmas period returns can be made up to the end of January. They will still need to be in the original condition, and the return will need to be requested by the original purchaser.
We require written confirmation of your instruction to cancel, so you will need to contact us by email quoting your order number, or use our “returns form” which needs to be emailed to us once completed. You will need to pay the cost of returning the order. The items must be in their original condition and will be inspected once we have received them.
When returning goods, for your protection we recommend that you use a Recorded Delivery Service.
Please note, we aim to process your returns within 5 working days of receiving your item back to us, but in particularly busy periods this can take longer. If you would like to find out the status of your return, please get in touch.
While we strive to make every effort possible to deliver fault free goods to you, sometimes mistakes may happen. As such if you receive goods that are faulty, or develop a fault within a reasonable time frame we are happy to replace them at no cost to you.
To do this you must contact us separately to a normal returns request, via email at firstname.lastname@example.org or telephone on 01278 423329. We will then instruct you on what to do to return the items to us .We are unable to refund postage on faulty items if you send them back to us of your own volition.
When you send the item back, please remember to include your name, return address and a brief description of the fault.